President/Principal Consultant at Service Management Excellence, LLC (Sole Proprietorship)
Location:
Greater Atlanta Area
Industry:
Management Consulting
Work:
Service Management Excellence, LLC since Aug 2008
President/Principal Consultant
NCR Corporation Apr 2010 - Dec 2010
Area Vice President Services, U.S. - West
Nokia Siemens Networks Apr 2007 - Aug 2008
Head of Service Business Excellence (VP level)
Siemens Telecommunications Aug 2005 - Mar 2007
VP Services
Tyco Fire & Security Jan 2001 - Aug 2005
VP Global Service
Customer Services Consulting Executive Leadership Technical Services Services Business Mergers and Integrations Field Services Delivery Services Business Transformation Process Analysis and Reengineering Customer Satisfaction Services Sales & Marketing Professional Services Dispatch / Call Centers Services Logistics Services Benchmarking Program and Project Office Call Center Service Operations Leadership Executive Management Outsourcing Management Customer Service Field Service Call Centers Product Development Sales Management Strategic Planning Telecommunications Program Management